OVERVIEW

Vormetric Services & Support

As part of our commitment to ensure the successful usage of Vormetric Data Security solutions, Vormetric offers a world-class customer services programme to effectively complement our award-winning family of encryption and key management products and solutions. Each pillar of the customer service program – Technical Support, Professional Services, and Training & Education – is staffed by highly competent, highly trained engineers. Our engineers have a wealth of experience with Vormetric's products and solutions, and a deep understanding of related information security fields, such as enterprise applications, databases, and compliance requirements. Each component of Vormetric's Services Program has been designed to optimise the customer experience and ensure that each organisation quickly benefits from the full value and functionality inherent within the entire family of Vormetric encryption and key management solutions.

Technical Support

Vormetric Technical Support is staffed by a qualified team of engineers with proven expertise in data security and compliance. The Vormetric Technical Support team combines rich product knowledge with considerable networking, security, enterprise application and infrastructure experience. The collective commitment of each member is focused squarely on delivering world-class customer service and support.

Professional Services

Vormetric's Professional Services Group is dedicated to helping our customers realise the full value of our encryption and key management products and solutions. To achieve this, we offer a wide range of professional services that includes the planning, design, deployment, configuration, and fine-tuning of the Vormetric Data Security product portfolio. Every consultant in the Professional Services Group is a highly trained professional with extensive enterprise application, data security and database experience. Our consultants have a proven track record assisting a wide variety of enterprise customers representing multiple industries.

Training & Education

Complementing our Professional Services and Technical Support teams is a comprehensive set of training and education programmes designed to provide customers with the knowledge and insight necessary to implement and maintain all of Vormetric's encryption and key management products and solutions.

GET SUPPORT

Technical Support (USA)
To contact a technical support engineer, call:
US Toll Free: (877) 267-3247

International Support
For technical support from outside the United States, call:
San Jose, CA: +1 (408) 837-4934
United Kingdom: +44 1538 542040
Hong Kong: +852 5808 4629
Australia: +61 2 8294 6794

Self Service Portal
If you would like access to the Vormetric Self Service Portal, or forgot your username and password, send an email to support@vormetric.com

General Questions
For general questions regarding your support, please send inquiries to support@vormetric.com

The Vormetric Digital Digest on Data Security

Customer and Partner Success

  • Rackspace Cloud Partners
  • McKesson
  • AWS
  • Google Compute Engine
  • Microsoft
  • IBM
  • CenturyLink
  • QTS
  • Teleperformance Secures
  • Delta Dental